Store Policy
Customer Care
At RJ Sofas, we are committed to delivering an exceptional customer experience at every step — from browsing our collections to receiving your furniture and beyond. Your satisfaction and peace of mind are our top priorities.
Dedicated Support:
Our knowledgeable team is here to assist with all inquiries, whether it’s helping you select the perfect custom made sofa, exploring our ready-to-sell designs, or advising on custom commercial booths. We provide expert guidance to ensure you make informed decisions tailored to your style and space.
Order Assistance & Communication:
We keep you informed at every stage of your order. You can reach us via email, phone, or our website contact form, and we aim to respond promptly to any questions regarding product details, order updates, shipping information, or aftercare advice.
After-Sales Care:
We stand by the quality of our furniture. Our team provides guidance on product care and maintenance to help your pieces stay in pristine condition. For returns or exchanges, we offer clear instructions to make the process as smooth as possible, ensuring you feel confident with your purchase.
Customer Satisfaction:
Your happiness with our products is essential. We listen to your feedback, address concerns quickly, and strive to improve our services continually. At RJ Sofas, we treat every client as a valued partner, making your furniture shopping experience stress-free, enjoyable, and personalised.
For any questions, guidance, or support, please contact us — we’re always here to help and ensure your experience with RJ Sofas is outstanding.
Privacy & Safety
Privacy & Safety Policy
At RJ Sofas, your privacy and safety are our top priorities. We are committed to protecting the personal information you share with us and ensuring a secure shopping experience.
Information We Collect:
We collect information you provide when placing orders, creating an account, or contacting us, including your name, email, phone number, and delivery details.
How We Use Your Information:
Your information is used to process orders, provide customer support, improve our services, and keep you informed about your order status.
Data Protection:
We use secure systems and encryption to protect your personal and payment information. We never share your details with third parties for marketing purposes without your consent.
Safety Online:
Our website uses secure payment gateways and follows best practices to safeguard your transactions.
By using our website, you agree to the collection and use of your information as outlined in this policy. For any questions regarding privacy or safety, please contact us.
Wholesale Inquiries
Interested in stocking RJ Sofas products? We offer tailored solutions for businesses looking for custom or ready-to-sell furniture.
Please contact us to discuss bulk orders, pricing, and bespoke options — our team is ready to assist and provide all the details you need.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
- Cash Payments