Shipping & Returns
Custom Shipping Policy
At RJ Sofas, we aim to deliver your furniture safely and on time.
-
Ready-to-Sell Products: Orders are typically shipped within 7 to 10 days.
-
Custom Made Products: Each bespoke piece is carefully crafted to your specifications and usually ships within 14 to 28 days.
We use reliable carriers to ensure your order arrives in perfect condition. Once your order is dispatched, you will receive a tracking number so you can follow its journey to your door.
For any questions about delivery times or shipping options, please contact us — our team is happy to assist.
Return & Exchange Policy
At RJ Sofas, we stand by the quality of our custom-made furniture. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. Your satisfaction is our priority, and we want you to feel confident when shopping with us.
-
Custom Made Products: Returns are accepted only if we make an error in your order (e.g., wrong design, size, or material). Since these items are made specifically to your specifications, all other custom orders cannot be returned.
-
Ready-to-Sell Products: You may return items within 14 days of delivery for a refund or exchange, provided the product is unused and in its original condition.
If you wish to return or exchange a product, please contact us first so our team can guide you through the process.